Thank you for supporting Zaarefolks and our artisan community in Bolgatanga, Ghana.
Below is a clear and friendly overview of how our processing, shipping and payment process works.

Processing Time

To determine when you will receive your order, please note that credit card authorization and verification must be received before we can process your order.
Once you have placed your order, we will send you an email confirming that we have received your order.
Every piece is made to order. Once your order is verified, making time is usually 1–2 weeks.
Custom orders may take longer to process, depending on the complexity of the design.
Once your order has been shipped, you will receive a shipping confirmation email with a Ghana Post tracking number.
You can track your order using the tracking number provided.
We do not process orders on weekends or holidays.

Why We Ship With Ghana Post (And Sometimes DHL)

Shipping from northern Ghana comes with its own challenges.
There are really only two realistic options: Ghana Post or DHL.

Over the years, DHL has increased their international prices dramatically often up to several hundred percent. Using DHL for every order would make our handmade baskets far too expensive, and would take away from what truly matters: fair wages, ethical production, and keeping our craft accessible.

So here’s what we do:

• We ship primarily with Ghana Post — reliable, trackable, and far more sustainable.

• If your country is not serviced by Ghana Post, we simply use DHL.

• This balance lets us keep prices fair while still ensuring your basket arrives safely.

Thank you for understanding, it means the world to us and to our artisans.

Shipping Zones & Delivery Times

We ship worldwide using Ghana Post as our main carrier. If your location isn't covered by Ghana Post, we simply switch to DHL, so your basket always finds its way home.

Delivery times below start once your basket is dispatched. They are estimates, not guarantees, and we can't guarantee delivery by a specific date, including Christmas.

ZONE 1 — USA, Canada, UK, Austria, Czech Republic, and Africa
$19.99 USD · 7–12 business days after dispatch

ZONE 2 — Europe
€24.99 Euro · 10–15 business days after dispatch

ZONE 3 — Australia, New Zealand, Asia, the Middle East and other countries, including the Netherlands, Germany, Switzerland, Denmark and Sweden
$39.99 USD · 12–21 business days after dispatch

✨ Free shipping on orders of $700 USD or more (all zones)

Countries we don't currently ship to: Antigua and Barbuda, Bahamas, Barbados, Cuba, Estonia, Iran, Iraq, Ireland, Jamaica, Libya, Moldova, North Korea, Russia, Sudan, Taiwan, Trinidad and Tobago, Ukraine.

Customs, VAT & Duties

A gentle heads-up:

• The USA does not charge VAT or duties on our baskets.

• Customers in the UK and most European countries will likely need to pay VAT or customs duties when their order arrives.

• These charges depend entirely on your country’s rules and are the responsibility of the customer.

We always include proper origin documentation (Statement of Origin / EUR1 where required).

Wrong Address, Lost Packages & Delivery Issues

Please double-check your address during checkout — it really helps!
Zaarefolks cannot assume responsibility for:

• shipments sent to an incorrect address provided by the customer

• delays due to incomplete addresses

• packages marked “Delivered” by the carrier

If something doesn’t look right, reach out — we’ll always do our best to help.

Delivery Attempts, Collection & Returned Parcels

Our international shipments may require a signature upon delivery. If nobody is available to receive the parcel, the local carrier may hold it at a post office or collection depot for a limited time.

Please provide an accurate delivery address, email address and phone number (including your country code), monitor your tracking updates, and arrange redelivery or collection promptly when required. Collection notices are managed by the local carrier and may not always arrive by email, SMS or post.

If a parcel is returned because it was not collected, delivery was refused or the address provided was incorrect or incomplete, please contact us. We will review the tracking history and circumstances and discuss the available options. If you request reshipment, an additional shipping charge may apply where permitted by applicable law; we will always confirm any charge before proceeding.

If the delivery problem was caused by an error on our part or by the carrier, we will investigate and work with you on a suitable resolution. Nothing in this policy limits your statutory consumer rights.

Contact & Custom Orders

Looking for something custom-made?
Want a special size, shape, or color?

We LOVE bringing your ideas to life.
Just email us anytime: info@zaarefolks.com

Thank You

Every basket you purchase directly supports living wages, fair-trade work, and traditional weaving in northern Ghana.
Thank you for choosing slow craft, ethical production, and a kinder way to shop.

💛 We appreciate you more than you know.